FAQs

RETURNS & EXCHANGES

HOW DO I EXCHANGE A SHIRT I PURCHASED?

Unworn / unwashed items may be exchanged for another item using the following instructions. Send your unworn / unwashed items to us at:

Brain Juice Tees

755 E 19th Ave

#304

Denver, CO 80203

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name or email address of the purchaser.
  2. What shirts & sizes (don't forget to say whether you want men's or women's sizes) you want in exchange. 
  3. The address you would like your new shirts shipped to.

Please Note:
-Customer pays return shipping on exchanges. We recommend using the US Postal Service, as we find they have the most affordable rates. But you can ship it via any major carrier.
-We do not charge a restocking fee.

 

HOW DO I RETURN A SHIRT I PURCHASED?

Unworn / unwashed items may be returned for a full refund less shipping charges within 30 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card, Amazon or Paypal account that placed the order. If you want to send a return, please mail unworn / unwashed items to us at the address listed above.

 

PAYMENT & SHIPPING

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by credit card,  Checkout by Amazon, Apple Pay or PayPal. 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout.

ATTENTION INTERNATIONAL BUYERS

Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Brain Juice Tees, and you will be required to pay them to receive your package.

DO YOU SHIP TO APO / FPO ADDRESSES?

Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.

WHAT SHIPPING METHODS ARE AVAILABLE AND HOW MUCH DO THEY COST?

We ship via the United States Postal Service from our production house in Colorado. Our rates are based on your location, the weight of your package, and the shipping method that you choose. To calculate the cost of shipping for your order, put in your address during checkout and click continue. The available shipping options to your address will be displayed with their price. We also have a shipping incentive program where you can get free shipping on your orders, it will pop up frequently throughout the website so keep your eyes peeled. 

Domestic Delivery Options
Type Delivery Time Cost
USPS First Class Mail 2-7 days $3.99
USPS Priority Mail 2-4 days $6.99
USPS Piority Mail Express 1-2 days $22.99
International Delivery Options
Type Delivery Time Cost
Canadian First Class 2-4 weeks on average $10
International First Class 2-4 weeks on average $14

Please note: International First Class Shipping is only available for orders under 4 pounds in weight. If you have a large international order that is over 4 pounds, your only shipping option will be Priority International. In that case, it may be cheaper to separate your order into two orders that can ship via International First Class.


ORDERING

HOW CAN I MAKE A CHANGE TO MY ORDER?

If you made a mistake on your order or would just like to change something, please email us at doug@brainjuicetees.com and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.

CAN I GET A DISCOUNT ON MY ORDER? DO YOU HAVE A REWARDS PROGRAM?

If you create an account, you are part of our rewards program. This allows you to get discounts for things like joining our newsletter, liking us on FB, and more. Create an account and login to find out more!

 

WHAT SHIRTS DO YOU USE?

We print on Next Level Apparel shirts. Men's shirts are athletic fit whereas the women's is a junior fit. They are a soft, poly-cotton blend. 

 

If you have any other questions, comments or suggestions please contact us at doug@brainjuicetees.com